Website, Online Requests, Delivery, and Rewards Terms

By using our website, submitting a form, placing an order, or participating in our rewards program, you agree to these Terms.

2. Use of Our Website

You may use our website only for lawful, personal, and non-commercial purposes.

You agree not to:

• misuse the website,
• submit false or misleading information,
• interfere with website operations,
• attempt unauthorized access to our systems,
• copy or use our logo, menu text, photos, or other content without permission.

We may update, change, suspend, or remove website content at any time.

4. Google Forms and Online Requests

We may use Google Forms for contact requests, catering inquiries, event inquiries, preorder requests, waitlists, feedback, and similar purposes.

Submitting a form does not create a confirmed order, reservation, or catering booking unless we separately confirm it.

When you submit a form, you agree that:

• the information you provide is accurate,
• we may contact you regarding your request,
• we may accept, decline, limit, or cancel a request,
• final pricing, quantities, timing, and availability are subject to confirmation.

Please do not submit payment card information or other highly sensitive financial information through Google Forms.

6. Third-Party Delivery Providers

We may make our menu available through third-party delivery providers such as Postmates, Uber Eats, DoorDash, and other similar services.

If you place an order through one of those providers:

• your order is also subject to that provider’s terms, policies, fees, and privacy practices,
• prices, item availability, fees, promotions, and delivery times may differ from those offered in-store or on our website,
• the delivery provider may collect, process, or store your personal information and payment information under its own policies,
• delivery estimates are determined by the provider and may change,
• menu listings, photos, and item descriptions on delivery apps may be updated or reformatted by the provider.

We are not responsible for outages, app errors, account issues, driver delays, mapping errors, or technical problems caused by third-party delivery platforms.

8. Delivery Order Problems and Refunds

If your order has a problem, please contact us or the delivery platform as soon as possible.

For orders placed through Postmates, Uber Eats, DoorDash, or another delivery platform, refunds, credits, cancellations, and delivery-related complaints may need to be handled through that platform, depending on the issue. This includes issues involving:

• delivery delays,
• missing deliveries,
• driver conduct,
• app or payment errors,
• incorrect delivery address handling.

For food quality or preparation concerns, you may also contact us directly. Any refund, replacement, credit, or adjustment is handled at our discretion or as required by law.

9. Payments

Payments may be accepted in-store, through Clover where applicable, or through approved third-party providers.

We reserve the right to refuse, cancel, or limit any order or request if:

• payment cannot be completed,
• fraud is suspected,
• an item is unavailable,
• there is a clear pricing or listing error,
• we are unable to fulfill the order.

10. Rewards Program Through Clover

We may offer a customer rewards or loyalty program through Clover.

By participating, you understand and agree that:

• the rewards program may be operated or supported by Clover,
• participation may also be subject to Clover’s terms and privacy practices,
• rewards, points, offers, and eligibility rules may change or end at any time,
• rewards have no cash value unless required by law,
• rewards may not be transferable,
• we may suspend, limit, or remove rewards in cases of misuse, fraud, abuse, or technical error.

Unless we clearly say otherwise, orders placed through third-party delivery platforms may not qualify for Clover rewards or in-store promotions.

11. Privacy and Communications

When you use our website, submit a form, place an order, or participate in rewards, we may collect information such as your name, email address, phone number, and order or request details.

We use this information to:

• respond to inquiries,
• manage orders and requests,
• provide customer service,
• improve operations,
• send updates related to your order or request,
• administer promotions or rewards if applicable.

Third-party services such as Google Forms, Clover, Postmates, Uber Eats, DoorDash, website hosts, analytics services, and payment processors may also collect or process information under their own terms and privacy policies.

12. Third-Party Services

Our business may rely on third-party services including:

• Google Forms,
• Clover,
• Postmates,
• Uber Eats,
• DoorDash,
• website hosting providers,
• payment processors,
• map, analytics, or embedded website tools.

We are not responsible for the separate practices, terms, security, content, or service interruptions of third-party providers.

13. Allergies and Food Information

Please inform us of any food allergies before ordering.

Although we try to provide accurate ingredient information, we cannot guarantee that any item is free from allergens or cross-contact. Food is prepared in shared kitchen areas.

If you have a severe allergy, contact us directly before ordering. For third-party delivery orders, allergy or modification requests are subject to what the delivery platform allows and what we are able to accommodate.